Renew the Zoo

Privacy Policy

Renew@theZoo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online, including in connection with our collaboration with The Zoo Health Clubs.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Medical history and health-related information
  • Fitness and wellness goals
  • Billing and payment details (if applicable)

Non-Personal Information

  • Browser type
  • IP address
  • Device information
  • Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the collected information to:

  • Provide and manage wellness and medical services
  • Coordinate care in collaboration with our fitness center partner
  • Send appointment reminders and wellness updates
  • Respond to inquiries or customer service requests
  • Process payments and manage your account
  • Improve website functionality and user experience
  • Comply with legal and regulatory requirements

3. Sharing Your Information

We may share your information under the following circumstances:

  • With our fitness center partner, when necessary to support your wellness and fitness plan (with your consent, as required by law).
  • With service providers that help operate our business (e.g., website hosting, payment processing, email communications).
  • As required by law, including in response to legal requests or to comply with health regulations (HIPAA, if applicable).
  • In the event of a business transfer, such as a merger or acquisition.

We do not sell your personal information.

HIPAA Compliance & Protected Health Information (PHI)

As a medical and wellness provider, we are required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to maintain the privacy and security of your Protected Health Information (PHI). PHI includes any information related to your health status, treatment, or payment that can identify you.

We will only use and disclose your PHI:

  • For purposes of treatment, payment, and healthcare operations
  • With your explicit written consent, where required
  • When permitted or required by law or regulation
  • To fulfill our obligations with public health authorities or oversight agencies
  • In limited situations for research, legal proceedings, or law enforcement, in accordance with HIPAA guidelines

We implement strict administrative, physical, and technical safeguards to protect your PHI. You have the right to:

  • Access and obtain copies of your health records
  • Request corrections to your health records
  • Receive an accounting of certain disclosures of your PHI
  • File a complaint if you believe your privacy rights have been violated

For more information on your rights under HIPAA, you may visit the U.S. Department of Health & Human Services website: https://www.hhs.gov/hipaa

To exercise your HIPAA rights or submit a concern, please contact our Privacy Officer-Dr. Lisa Vuich- at [email protected]

4. Your Choices and Rights

You have the right to:

  • Access or correct your personal information
  • Request deletion of your data, where applicable
  • Opt-out of marketing communications
  • Withdraw consent for information sharing (e.g., with the fitness center)

To exercise these rights, please contact us at [email protected] or call us at 603-931-4345.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Use of Cookies and Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to enhance your experience. You can adjust your browser settings to manage cookie preferences.

7. Links to Other Sites

Our site may contain links to external websites (e.g., our fitness center partner or wellness resources). We are not responsible for the content or privacy practices of these third-party sites.

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Renew@theZoo c/o Renew MediSpa

23 B Crystal Avenue, Derry, NH 03038

603-931-4345